How can I check the status of my order?

Once your order has been dispatched, available tracking information may be sent to the email address used during checkout. Tracking updates can take approximately 24–72 hours to appear after dispatch.

Can I change my shipping address after ordering?

Contact us as soon as possible if you notice an error in your delivery information. We can try to assist before fulfillment or dispatch, but changes cannot be guaranteed once processing has started.

How do I request a return?

Please contact NORVANE Support before sending an item back. Return requests should be submitted within the applicable return period and the product must meet the relevant return conditions.

What if my item arrives damaged or incorrect?

Contact us as soon as possible and provide your order number together with clear photographs of the item and packaging. Our team will review the information and advise you on the next steps.

Where can I find sizing information?

Clothing and footwear sizing information is provided on the relevant product page. Because fit can vary between products and styles, please review the applicable size guide before ordering.

Can skincare or cosmetics be returned?

Certain beauty and personal-care products may be subject to additional return conditions for hygiene reasons. Please refer to our Return & Refund Policy for the applicable requirements.

Why has my order arrived in separate packages?

Products from the same order may sometimes be fulfilled from different locations. In these cases, individual items may be dispatched separately and arrive at different times.

How long does a refund take?

Once an approved return has been received and inspected, eligible refunds are generally issued to the original payment method within the timeframe stated in our Return & Refund Policy. Bank processing times may vary.