Shipping charges are determined according to the value of your order and are displayed during checkout before payment is completed.

Shipping promotions may occasionally be offered for selected products, destinations, or promotional periods.

Orders generally require 3–7 business days for preparation before dispatch.

This period may include payment confirmation, inventory allocation, product checks, packing, labelling, and handover to the selected delivery provider.

After dispatch, most orders are expected to arrive within approximately 14–30 business days.

Delivery estimates are not guaranteed dates. Actual transit time can vary according to destination, carrier schedules, customs procedures, weather, transportation conditions, and local delivery operations.

NORVANE ships to most countries and regions where our delivery partners can provide service.

International orders may pass through customs or other import procedures before final delivery. Depending on the destination, additional duties, taxes, VAT, brokerage charges, or import-related fees may apply.

Unless specifically stated at checkout, any applicable destination-country charges are the responsibility of the customer.

Orders may be prepared through our international fulfillment network. The fulfillment location can vary according to inventory availability, product category, destination, and operational requirements.

When an order contains products fulfilled from different locations, individual items may be dispatched separately and may arrive at different times.

Once an order has been dispatched, tracking information may be provided to the email address entered during checkout.

Please allow approximately 24–72 hours after dispatch for the carrier's tracking system to register the shipment and begin displaying movement.

International tracking information may update less frequently while a parcel is travelling between countries or undergoing customs processing.

Occasionally, an order may take longer than the estimated timeframe. Circumstances that can affect delivery include:

• Carrier congestion or transportation disruptions
• Customs inspection or clearance procedures
• Severe weather conditions
• Public holidays and seasonal demand
• Incorrect or incomplete delivery information
• Unexpected logistics or operational delays

If your shipment has experienced an unusual delay, please contact us with your order number so that we can review the available tracking information.

Please carefully check your delivery details before submitting an order. This includes your full name, street address, apartment or unit number, city, state or province, postal code, and contact information.

If you notice an address error after placing an order, contact us immediately. We will try to assist before dispatch, but changes cannot be guaranteed once fulfillment has begun.

If tracking indicates that your parcel has been delivered but you cannot find it, please first check around your property and with household members, neighbours, building reception, or other designated delivery areas.

You may also contact the carrier using the tracking details provided. If the parcel remains unlocated, contact NORVANE Support so we can review the shipment information available to us.

If your parcel arrives visibly damaged or an item is missing from your order, please contact us as soon as possible.

Please provide your order number together with clear photographs of the shipping package, shipping label, and items received. This information helps us review the issue and determine the appropriate next steps.

Packaging may differ according to the product, fulfillment location, shipping requirements, and product batch.

Clothing and footwear may be shipped in protective bags, boxes, tags, or standard packaging materials. Beauty and skincare products may include boxes, seals, protective wrapping, or product inserts where applicable.

For information about eligible returns, exchanges, and refunds, please refer to the NORVANE Return & Refund Policy.

Customers should contact our support team before sending a product back.